TERMS & Conditions

BOOKING OUR SELF-CATERING HOLIDAY LODGES

All the information on our literature and website is believed to be correct but we cannot accept liability for losses arising from any unforeseen changes, errors or misunderstandings and we reserve the right to alter or amend the facilities we offer.

TERMS & CONDITIONS

1. Period of Let. The Let will commence at 3:00 pm on day of arrival and will terminate at 9:00 am on day of departure. The property is let for holiday purposes and only to the persons named on the booking form. 

2. General Rules. We operate a strict ‘No Pets’ Policy on any lodge marked as pet free. All properties are “no smoking” properties. We regret that the operation of drones is not permitted on Dinham Creek/Little Dinham land without prior written authorisation. 

3. Booking and Payment. A booking is accepted following completion of the booking form and confirmation of availability. Unless otherwise agreed, a deposit of £300 is payable after booking confirmation. The balance of the hire charge shall be payable 4 weeks before the commencement of the letting period. If the balance is not received by this date, Little Dinham Ltd will be entitled to re-let the property and the deposit will be forfeited by the Client. For bookings made less than 6 weeks in advance, full payment is required at the time of booking. Once the booking is confirmed by Little Dinham Ltd, the Client is responsible for the full hire charge. Acceptable methods of payment are, Bank Transfer, Cash.

4. Cancellations. Should the Client wish to make a cancellation, Little Dinham Ltd will seek to re-let the property for the hire period. If successful in doing so, a full refund will be issued. If not, the deposit will be forfeited by the Client. If the cancellation occurs less than 4 weeks prior to hire and Little Dinham Ltd is unable to re-let for the period, then the entire hire charge will be forfeited by the client. Clients are strongly advised to take out a Holiday Cancellation Insurance Policy. 

5. Availability. If the property cannot be made available for the period booked due to events beyond the Owners’ control and the Owners are forced to cancel the booking, the hire charge will be refunded in full, and the Client will have no further claim against the Little Dinham Ltd. 

6. Services. Electricity, heating, bed linen and towels are included in the hire charge. 

7. Number of Persons using the Property. The number of persons occupying the property should not exceed 6 in Newland Lodge, 4 in Rock Lodge, and 4 in Daymer Lodge. Subletting is strictly prohibited. Please note that due to the quiet nature of the park, we cannot except same aged groups, hens, stags or party occasions. Only those listed on the booking form, to have use of the lodge, and the park’s facilities.

8. Complaints and Problems. Should there be any problems or cause for complaint, please get in touch during your stay/before your departure date. Please contact Little Dinham Ltd and we will endeavour to rectify the problem. Please note, we are unable to offer any refunds or compensation for any complaints or problems noted after your stay. 

9. Breakages or Damage. For the benefit of the next guests staying in the property, please advise us of any breakage or damage that occurs during your stay. Accidents do happen and we do not charge for minor breakages or damage which occur as a result of normal use but reserve the right to charge reasonable payment for breakages or damage which occur as a result of reckless or deliberate misuse. Any missing items must be paid for in full. A charge up to a maximum of £350 may be levied to cover any breakages and/or damages. 

10. Care of the Property. It is the Client’s responsibility to take reasonable and proper care of the property, its furniture, pictures, fittings, and effects in and around the property and leave them in the same clean and tidy condition and state of repair as they found them. In exceptional circumstances, additional cleaning charges will be imposed depending on the state of the property at the end of the letting period. It is also the responsibility of the Client to ensure that the property is left secure at all times when it is unoccupied during the period of let. 

11. Liability. Little Dinham Ltd shall have no liability for any death, personal injury, damage or loss of personal property unless this results from our own negligence. 

12. Injury, Loss, or Damage. The use of the property and its equipment is entirely at the Client’s risk. Little Dinham Ltd does not accept responsibility for injury sustained by the Client and/or a member of his or her party, nor for loss or damage to their belongings including motor vehicles. 

13. Right of Entry. Little Dinham Ltd does reserves the right of entry to the property at all reasonable times for the purposes of inspection or to carry out essential repairs, cleaning, and maintenance. 

14. Contract of Hire. This Contract of Hire is between the Client and Little Dinham Ltd, the owners of the property. Please note that by signing the booking form and/or making an email or telephone booking with the deposit/hire charge paid, you have accepted these terms and conditions. You must ensure that ALL members of your party understand and comply with these terms and conditions. A legally binding contract has been entered into. Little Dinham Ltd reserves the right to demand the immediate departure of any guests who fail to comply with these Terms & Conditions and for conduct deemed to be detrimental to the property or park. 

15. Hot tubs. Little Dinham Ltd accepts no liability for any injury or illness associated with the hot tubs provided with the accommodation. A maximum of four persons to use the hot tubs at any one time for a maximum of 15 minutes. Please shower before use as a new water changeover is chargeable. Due to our quiet policy, no use of the hot tubs is permitted after 9:30pm. Due to same day water changes, the hot tubs may not be up to temperature until after your day of arrival. 

16. Pets. All pets must be listed on the booking form before your day of arrival. Please do not leave pets unattended in the accommodation at any time. Leads must be used when on park grounds. We ask that no pets are allowed in the bedrooms. We reserve the right to impose an extra cleaning charge.

EV Charging. Please do not charge any electric vehicles from the lodges. Four EV charge points are available at Little Dinham.

Parking. Each home has its own dedicated parking located adjacent to the accommodation. The Rock lodge has room for two cars, two for the Daymer lodge, and three for the Newland lodge. We regretfully cannot accept any further parking than what each lodge has space for. Commercial vehicles and campervans / motorhomes are not permitted on park.